Shipping Policy
How we get your order from our Big Spring, TX warehouse to your door.
How your shipping cost is calculated
We don't charge a flat shipping fee. Your exact cost is calculated live, at checkout, by our shipping carriers based on the real weight of your order and your delivery address — the price you see on the checkout page is the price you pay, no surprises added later. Because it's based on live carrier rates, it can change if a carrier changes their own pricing.
Who delivers your order
We ship every order via one of these two carriers, whichever gives the better live rate for your order.
USPS Ground Advantage
Typically 2–5 business days within the continental US.
FedEx Ground Shipping
Typically 1–5 business days depending on distance from Big Spring, TX.
Where we ship
We currently ship within the United States only, including HI, AK, PR, VI, and APO/FPO addresses. We are not able to ship internationally or to Canada at this time.
Order confirmation and tracking
As soon as you place your order, we email a confirmation to the address you provided at checkout. Once your order ships, we send a second email with your carrier tracking number so you can follow your package the whole way. We only use your email to send you information about your own order.
Undeliverable or returned packages
On rare occasions a carrier returns a package to us because of an incorrect shipping address or postal code. If that happens, we'll contact you to confirm the correct address before reshipping — a new shipping charge will apply to cover the second shipment.
Lost orders
We occasionally run into the rare situation where an order is lost in transit. If you haven't received your order within 7 business days of your shipping confirmation email, please contact us right away at 432-227-7626 or sales@ezorbcalcium.com so we can trace your shipment.